Collection: Shipping & Returns
Thank you for choosing Print Pro Solutions as your trusted source for 3D printers. We aim to provide a seamless shopping experience, including hassle-free shipping and returns. Please read our Shipping and Returns Policy to understand how we handle the delivery of your orders and facilitate returns if needed.
Shipping Information
Free Shipping: We offer free shipping on all orders within US. No minimum purchase amount is required to qualify for free shipping.
Processing Time: Once your order is placed, it will undergo processing before being shipped. We strive to process orders as quickly as possible, typically within 3 business days. However, during peak seasons or promotional periods, processing times may be slightly longer.
Shipping Methods: We work with reputable shipping carriers to ensure reliable and timely delivery of your orders. The shipping method used will depend on factors such as the destination, package weight, and availability of services. Once your order is shipped, you will receive a shipping confirmation email with tracking information, allowing you to track the progress of your package.
Delivery Time: The estimated delivery time will vary depending on your location. Generally, orders are delivered within 7-10 business days after leaving our warehouse. Please note that unforeseen circumstances such as customs delays or extreme weather conditions may affect the delivery schedule.
International Shipping: We currently offer shipping within Mexico and Canada. Please note that additional customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the recipient and may be collected at the time of delivery. It is recommended to check with your local customs office for more information regarding import regulations and potential fees.
Returns and Refunds
Free Returns: We understand that sometimes a product may not meet your expectations. That's why we offer free returns on all eligible items within 30 days of delivery. We want you to be completely satisfied with your purchase.
Eligibility: To be eligible for a return, the item must be in its original condition and packaging, including all accessories and documentation. It should show no signs of use, damage, or alteration. Certain items, such as consumable materials, may have specific return restrictions for hygienic reasons. Please refer to the product description or contact our customer support team for more information regarding the eligibility of a specific item for return.
Return Process: If you would like to initiate a return, please contact our customer support team. We will guide you through the return process, provide you with a return shipping label, and assist with any necessary documentation. Once we receive the returned item and verify its eligibility, we will process your refund within 15 business days. Please note that the refund will be issued to the original payment method used during the purchase.
Exchanges: If you need to exchange an item, please contact our customer support team to discuss the details. We will guide you through the exchange process and help you find the right product that meets your needs.
Damaged or Defective Items: In the rare event that your order arrives damaged or with a defect, please notify us immediately. We will work with you to resolve the issue promptly, whether it involves sending a replacement part or arranging for the return and replacement of the entire product.
Contact Us
If you have any questions or need further assistance regarding our Shipping and Returns Policy, please don't hesitate to reach out to our customer support team. We are here to provide you with the best possible shopping experience and ensure your satisfaction.